BUYER RESPONSIBILITIES AND MAINTENANCE
No manufacturer will honour warranties for products that have been misused, so please operate your vehicle in a manner that is in keeping with the capabilities for which it was designed.
Charge your batteries after each ride and NEVER let the batteries run completely flat – Do not push-ride the car if the battery power is diminishing, as this will cause an overload in the controller, which is not covered by warranty.
Defects resulting from misuse, abuse or negligence will void any warranty.
When does coverage start?
The warranty starts the day the your order is dispatched.
What is covered?
Our products carry a 6 month manufacturer’s warranty. Products which are not operating properly must be returned to us or if the fault / damage part can be determined we send out a replacement part to you to be replaced at your discretion.
Please note: We regret that we do not cover the cost of shipping for product returns. In other words, you would need to get the product to us for in warranty repairs.
The following are not covered by warranty: water damage, punctures, accident damage, trick riding and general negligent misuse.
Please make sure you include your charger with the vehicle.
PREPARING YOUR PRODUCT FOR A RETURN SHIPMENT
Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
- Please do not return the faulty item to us without our approval.
- If possible include a copy of the reference number you have received from us.
- Freight collect and COD packages will not be accepted.
- At the discretion of us, returns which do not follow the above guidelines may be refused.
Customer is responsible for returning merchandise at their own expense.
Once merchandise has been accepted for refund, credit or replacement will be applied to the account through which payment was originally made.
If a signature is required, please inspect your package carefully before signing for it. If after accepting the package you determine that there are damaged or defective parts, please contact us to provide details about the damaged item.
You are required to notify Kids Ride on Cars within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
BATTERY WARRANTY (90 DAYS)
As the batteries lifespan is dependent on the user and charging intervals, Batteries are only covered for 90 days. These are guidelines that one should follow:
We do not guarantee the batteries for longer than 3 months. For the first charge, batteries should be charged for a period of 8-12 hours.
From there onwards, batteries should be recharged for a period of 6 hours minimum – leaving the charger plugged in to the scooter will not cause any damage to the batteries, although the charger is at risk of being damaged due to a power surge.
If not being used, the batteries must be charged frequently (at least once a month) and not left standing empty for lengthy periods of time. If left uncharged for a lengthy period the battery will no longer produce the necessary charge needed to run the product efficiently.
Charge your batteries after each ride and NEVER let the batteries run completely flat – Do not push-ride the scooter if the battery power is diminishing, as this will cause an overload in the controller, which is not covered by warranty.